A job with Merlin Entertainments isn’t like a job anywhere else.
With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases.
We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic.
But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
The world’s second largest entertainment company is on the hunt for a highly-motivated and fun-loving Duty Manager for Madame Tussauds Singapore (based in Sentosa).
Where else can you interact with A-List celebrities, sporting legends, political heavyweights, and historical icons?
Our wax figures are only half the story. It's the people who work here that really make our experience come alive, and every visit a day to remember.
We are looking for friendly and enthusiastic people who have a passion for delivering excellent guest service and thrive in a fast-paced environment. Come join our Guest Services team today!
About The Job:
The Duty Manager’s key focus is the daily operations & targets of the attraction and to ensure we are continuously creating and delivering magical moments for guests on a daily basis while maintaining exceptional health & safety standards.
To do so, you will lead and work with the daily team across Admissions, Commercial (Retail), Rides, Guest Experience. This role will report in to the Operations Manager.
What You Will Do:
- You are awesome at motivating & developing the teams to deliver excellent and memorable experiences for our guests in every aspect
- You are diligent about ensuring your people and your guests are safe, ensuring that all health and safety standards are met
- You are talented at troubleshooting minor to major incidents that occur on site as well as any people related concerns
- You get to innovate and implement strategies in achieving the highest possible standards of guest service, displays & presentations, technical operations and safety in all operational areas of the attraction
You are:
- an energetic person with a passion for fun, having fun, and creating fun for your team and for our guests
- infectious and great at inspiring and motivating teams towards success
- incredibly proactive and love to solve problems before anyone notices
- cool as a cucumber when dealing with incidents of different severities in a fast-paced environment.
- a quick learner (you’ve been told you have an amazing memory)
- flexible on working hours and are prepared to work weekends, public holidays and evenings when required
You have:
- at least 2 years of supervisory experience in a related field
- an almost embarrassing passion for building strong and engaging teams
- Positivity like a boomerang - the capacity to bounce back from any setbacks
- a track record of taking ownership
- a deep understanding of the nature of operations & tourism
Finally, the successful candidate must have the confidence to demonstrate the passion in the product, the people, and fully embody the “WOW” of working at Madame Tussauds.
Let’s hear from our amazing team on their experience in journey in Merlin :
Nattapon Triyapornkul (Jerry), Asst People Manager
"I began my journey with Madame Tussauds Bangkok as a Guest Experience Host right after graduating in 2015. Over the years, Merlin Entertainments has provided me with numerous opportunities to grow and advance my career. In 2023, I was transferred to Madame Tussauds Singapore, where I continue to thrive and connect with amazing people every day.
I can confidently say that Merlin’s culture is among the best in the world. If you’re looking to be part of an inspiring and dynamic team, join us and contribute to our ongoing success"
Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.
Merlin Entertainments Singapore Pte. Ltd. has adopted the Tripartite Standards and has committed to be a fair and progressive employer.
