We are looking for a Cafe Manager for our ice cream café that is adjacent to a kids gym. You will be required to organize daily operations and motivate our staff to provide excellent customer service.
Cafe Manager responsibilities include scheduling shifts for baristas and counter staff, monitoring daily expenses and revenues, and ordering supplies like coffee beans, milk and snacks, as needed. To be successful in this role, you should have work experience with various roles in cafes or similar fields. Also, you should be available to work shifts, including weekends and public holidays.
Ultimately, you will help increase profitability, boost customer engagement and turn our cafe into a favorite and comfortable space for the families and young kids who come by our gym.
Responsibilities
- Manage day-to-day operations of the cafe
- Hire and onboard new wait staff and baristas
- Train employees on drinks/food preparation and proper use of coffee/food equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee beans, milk and other ingredients)
- Maintain updated records of daily, weekly and monthly revenues and expenses
- Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
- Ensure all cafe areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements and skills
- Minimum 2 years experience as a Cafe Manager or Barista
- Hands-on experience with professional coffee machines and food preparation equipment
- Good math skills
- Availability to work within operation hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
- Relevant Diploma qualification
- Additional certification (e.g. in Business Administration or Hospitality) is a plus
