Job Scope:
• Analyze customer feedback, present findings to management for improvement.
• Assess risks in business process change approaches.
• Develop process improvement solutions for enhanced customer service.
• Establish service quality processes.
• Develop staff through training and interventions.
• Identify customer service channels for managing concerns.
• Manage and monitor customer concerns and responses.
• Organize communication sessions, maintain client contact database.
Requirement:
-Relevant experience of 2+ years in a related field
-The ability to work independently and collaboratively
