Primary Responsibilities
- Provide guest services as well as supervision, direction and leadership in the Housekeeping Department in accordance with the objectives, performance and quality standards established
- Oversee the Housekeeping department in Hotels
- Analyze monthly reports and reviews opportunities for improvement
- Prepare yearly capex proposal and expense budget
- Implement maintenance programs for the room inventory and public areas to achieve optimal standards in quality and cleanliness
- Establish and/or implement operating policies, procedures and standards and ensure compliance
- Ensure control measures to manage costs to achieve budget and to constantly review the quality of amenities
- Review staff performance and work processes, as well as recommend improvement and productivity initiatives
- Knowledge in other areas relating to Housekeeping, such as staff uniforms, festive decorations, landscaping, florist, pest control, waste and recycling, etc.
Requirements
- Preferably with Diploma in Hotel / Hospitality Management
- Minimum 8 years’ experience, preferably in a five-star property
- Excellent communication, leadership, problem-solving and interpersonal skills
