Overview
In this role you will support the Outlet Operations Manager in delivering quality assurance and customer satisfaction. You will be the expert in aligning company objectives by developing operational procedures and training outlet staff for optimising business and financial performance. This involves cross functional collaboration to plan, coordinate and manage outlet activities to achieve business synergy.
Responsibilities
- Support the Outlet Operations Manager in managing outlets’ overall operations
- To have good communication and customer service skills to address any complaints or concerns raised by customers.
- Work with the Strategy team to plan, develop and implement sales target, strategies and monitoring mechanisms to achieve outlet revenue growth
- Assist LWB’s Quality Assurance team to ensure outlet operations are compliant with ISO standards
- Ensure that outlets’ premise is in good working condition
- Update training handbook and standard operating procedures for outlet operations
- Lead, motivate and train the outlet team to boost staff morale and facilitate succession planning
- Conduct preliminary performance appraisal and exit interviews
- To manage outlet staff grievances and conflicts and issue disciplinary action when necessary
- Provide timely feedback to the Outlet Operations Manager with regards to outlet activities
Minimum qualifications
- experience in F&B operations
- Fluency in English
Requirements
- Good communication and interpersonal skills
- Good team player
- Able to work within deadlines and well-organised
- Positive attitude and eager to learn
- Display strong initiative and able to work independently
- Thrive in a fast-paced environment and able to adapt quickly
