Job Summary
• Establish relationship with external stakeholders (e.g. property agents, brokers, other related other sales agents) to increase referrals for mortgage loans under individual names.
• Able to work solo in a new environment (e.g. show flats, events).
• Possess good interpersonal skills to handle loan related enquiries.
• Engaging affluent and mass market clients for their mortgage requests from internal stakeholders such as marketing campaigns, inbounds mortgage enquiries and branch walk-in/referrals.
• End-to-end implementation of mortgage loan application process. Responsible for the processing of cases right up to customer’s acceptance of loan offer.
• Able to perform off-office hours and weekend activities when required. (e.g. networking events, campaigns and show flats)
• Keep abreast of market trends and competitor offerings and conduct regular market updates and follow-up activities for target customer groups, to better enhance the product differentiation in relation to external competition.
Key Responsibilities
Strategy
· Awareness and understanding of the bank’s mortgage business strategy and processes.
Business
· Awareness and understanding of the Singapore Real Estate market, Mortgage Industry environment and related retail banks products.
Processes
· The role holder is primarily responsible for the pro-active acquisition and activation of mortgage loan business for the Bank.
· Sales emphasis will be mainly on individual customers with needs on their residential and commercial mortgage loans.
· Successful candidates will also be required to provide wider range of products such as bancassurance and priority banking propositions to targeted mortgage segments.
People & Talent
· Lead through example and build the appropriate culture and values within sales team.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
Key stakeholders
· Establish relationship with external stakeholders (e.g. property agents, brokers, related other external sales agents) to increase referrals for mortgages under individual names
Our Ideal Candidate
· Diploma Holder or any other grades above
· Knowledge in Mortgage Regulations & Frameworks
· 5+ years of experience in Banking
· Prior experience with Retail Mortgage Sales
Role Specific Technical Competencies
· Knowledge in Real Estate Market
· Conversant & able to work with external partners.
· Stakeholder experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
