Responsibilities
- Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including gaming machines & systems.
- Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment.
- Maintain a positive image and high customer satisfaction with company’s customers.
- Follow documentation, policies and procedures and perform tasks with minimal supervision and completed the essential paperwork timely.
- Guide/assist the local or oversea customer to investigate or troubleshoot the issue
- Ensure that issues are handled within the agreed service level agreement (SLA) timeframe.
- Explain to customers on basic functionality of company products
Specifications
- 1 - 2 years of working experience in field technical support (Fresh graduates with relevant qualifications are welcome)
- Possess a Diploma or NITEC / Higher NITEC in Computer / Electronic Engineering, Electrical & Electronic Engineering or a related field.
- IT knowledge and technical troubleshooting skill is desirable.
- Work well in a team setting.
- Able to travel overseas for short-term assignments and installations (overseas allowance provided).
- Weekend standby (until 11pm) on rotational basis and to be on-site when as needed/requested by customers (standby allowance provided).
- Have own transport
