Responsibilities:
To maintain a professional, positive and empathetic attitude at all times
Provide professional and excellent customer support, encouraging customers to come back
To satisfactorily respond to customers’ demands and queries with excellence.
To gather and retain customer information
Communicate and coordinate with the team and management to ensure smooth operations
Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements
Diploma or Bachelor’s Degree in relevant fields
Professional looking and well-groomed to the standards set
Proficient in customer service and communication skills
Ability to stay calm in any given situation
Possess digital literacy
1-2 years of relevant customer service experience will be a plus
Prior experience in the beauty line preferred
