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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Call Support Specialist (Supervisory role)
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Call Support Specialist (Supervisory role)

Sjgroup Advisors

Sjgroup Advisors company logo

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.


Roles and Responsibilities

  • Make outbound calls to prospective clients using provided scripts and leads.
  • Persuade potential clients to schedule a tentative appointment with our sales representative.
  • Data Management: Performing accurate data entry and maintaining records of leads and appointments.
  • Recruit, train and supervise other telemarketers under the team.
  • Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities).

The ideal candidate will be:

  • Highly Organized: You can manage multiple tasks efficiently.
  • Detail-Oriented: You pay attention to the finer details to ensure accuracy.
  • Time-Savvy: You manage your time effectively to meet deadlines.
  • Articulate: You communicate clearly and professionally. Good phone etiquette is a must.
  • Hardworking: You are dedicated and take pride in your work.

Requirements:

  • Minimum a diploma certificate
  • Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.
  • Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.
  • Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.
  • Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.
  • Able to communicate effectively and professionally over the phone.
  • Confident and pleasant personality.
  • Willing to learn the trades of recruitment
  • Able to work independently and be a team player.

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