- Simulate user issues to explore potential solutions for network and connectivity problems.
- Conduct root cause analysis to identify possible solutions.
- Develop temporary fixes until permanent solutions are available to resolve infrastructure-related incidents.
- Recommend system modifications to address issues.
- Oversee issue updates to ensure resolution and maintain an up-to-date system inventory.
- Guide and train teams to resolve infrastructure-related incidents.
- Lead project planning and requirements phases for infrastructure network operations.
- Contribute to the design and implementation of infrastructure replacement plans.
- Manage the implementation of agreed-upon infrastructure changes and maintenance routines.
- Oversee network operations activities and installation of network systems according to design specifications.
- Ensure network operations align with agreed service level agreements.
- Manage the development of service-level objectives and targets.
- Monitor service-level objectives to ensure requirements are met or exceeded.
- Develop client satisfaction metrics and service procedures.
- Propose recommendations to improve performance and client satisfaction.
- Pilot new tools, technologies, and processes to enhance infrastructure system performance.
- Manage infrastructure network testing and implementation.
- Address identified vulnerabilities and ensure solutions are implemented according to company policies.
- Gather performance and data usage statistics for capacity planning and reporting.
- Perform ongoing tuning and optimization of infrastructure network hardware and software components, including updates and upgrades.
- Manage and troubleshoot SDWAN infrastructure.
Requirements:
- Diploma or bachelor’s degree in information technology, Information Systems, Computer Science, Business IT or its equivalent
- CCNP, NSE, CCSA certified.
- Knowledge and experience in using network management systems, i.e SolarWinds, WLC, FortiAnalyzer and FortiManager.
- Knowledge of cloud-based network technologies and architecture such as Azure.
- Able and willing to work after office hours and on weekends as and when needed.
To apply, please visit www.gmprecruit.com and search for Job Reference: 24655
To learn more about this opportunity, please contact Gia Grace at [email protected]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
