- Lead the product support team in supporting the credit card application
- Perform Credit Card application maintenance in mainframe platform
- Configuration management of product source code
- Provide supports to customersIdentify, diagnose and resolve reported problems
Answer customer’s queries about our product
Disseminate new information and developments of products
- Code using COBOL language and test programs in mainframe platform
- Provide maintenance and support for the tools (e.g. simulators and HSM) required for the credit card application in the mainframe platform
- Periodic review of the source codes created by the product support team
- Manage Product Support Hotline
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