Ensure the integration and effective use of the company products or systems to customers
Answer customers' queries on technical issues
Possess in-depth understanding of the technical specifications and operational capabilities of the company products and systems, supported.
Studying an understanding the technical specifications, capabilities, and limitations of the company products and systems.
Assisting customers by addressing inquiries, diagnosing and resolving issues.
Collaborating with engineering teams to customise products and systems, to meet specific customers' requirements.
Developing and delivering training programs for customers, sales teams and other stakeholders.
Working on creating technical documentation, such user manuals, applications notes, and FAQs.
Conducting tests and experiments to validate product performance and reliability under various conditions.
Collaborating closely with the sales team to present the technical aspects of the product to potential customers.
