Regional Operations Head

The Regional Operations Head is responsible for overseeing and managing the company's operational functions within a specific region. This role focuses on optimizing operational processes, ensuring efficient resource management, and implementing strategic initiatives to drive performance and growth. The Regional Operational Head will work closely with various teams to ensure alignment with company objectives and will be instrumental in driving operational excellence.

Key Responsibilities:

Administration & Operations Management:

1. Oversee daily business and admin operational activities across the region to ensure smooth and efficient operations.
2. Develop and implement regional operational strategies in consultation with senior management to achieve business goals and improve overall performance.
3. Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.

Team Leadership:

1. Led, mentored, and developed regional operational teams to enhance performance and productivity.
2. Foster a collaborative and high-performance culture within the team.

Process Improvement:

1. Identify and implement process improvements to enhance efficiency and effectiveness in regional operations.
2. Standardize regional operational procedures and best practices to ensure consistency and quality.

Resource Management:

1. Manage regional budgets and allocate resources effectively to meet operational needs and financial targets.
2. Oversee inventory management and logistics to ensure timely and cost-effective delivery of products/services.

Customer and Stakeholder Relations:

1. Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
2. Address and resolve operational issues and customer complaints promptly and effectively.

Compliance and Risk Management:

1. Ensure compliance with company policies, industry regulations, and legal requirements.
2. Identify potential risks and develop mitigation strategies to safeguard regional operations.

Reporting and Analysis:

1. Prepare and present regular reports on regional operational performance to senior management.
2. Ensure effective communication and collaboration with other departments and teams.

Strategic Planning:

1. Collaborate with senior management to develop and execute regional operational strategies aligned with overall business objectives.
2. Support the implementation of company-wide initiatives and projects within the region.

Project Management:

1. Lead and coordinate projects within the region, ensuring timely completion and desired outcomes.

2. Manage project budgets and resources, resolving issues during project execution.

Requirements:

• Proven experience in project management, general administration, and operational management, with a track record of leading teams and driving process improvements.
• Strong understanding of business operations, resource management, and performance metrics.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze complex data and make informed decisions.
• Experience in managing budgets and financial performance.

Desired Skills:

• Strong problem-solving and critical-thinking abilities.
• High level of organizational and project management skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Adaptability and flexibility in managing changing priorities and challenges.