On-site and Remote Support: Provide on-site and remote IT support to end-users for laptops, computers, and network appliances.
Inventory Management: Oversee and maintain accurate records of inventory, including hardware, software, and licenses.
Documentation: Develop, manage, and maintain comprehensive documentation for IT operations, work processes, and operating procedures.
Website Maintenance: Maintain and update the company website using WordPress, ensuring it is optimized for search engines (SEO) to enhance online visibility.
Contract and License Management: Manage the renewal process for hardware, software contracts, warranties, and licenses, ensuring all are up to date.
Vendor Management: Assist in managing IT vendors to ensure the effective delivery of IT services.
System Testing and Implementation: Support the testing and implementation of new systems to ensure smooth integration into existing infrastructure.
Issue Monitoring and Reporting: Monitor, track, and report on any operational issues, providing feedback to the Team Lead for timely resolution.
Project Coordination: Communicate and coordinate with various stakeholders to plan and execute IT and infrastructure projects effectively.
IT Security and Compliance: Ensure adherence to IT security protocols and industry best practices, and document any procedural changes.
Microsoft Platforms Management: Manage Microsoft Exchange, SharePoint, Lists, and Azure Active Directory, ensuring optimal operation.
Process Optimization and Automation: Assist in optimizing business processes through the development of automation tools, including Excel VBA, Power Automate, and Python etc.
Requirements:
Diploma in Information Technology, Computer Science, or a related field.
Experience with system administration (Active Directory, Exchange, MS Office 365, Azure AD).
Hands-on experience with IT hardware and software installation.
Willingness to learn new technologies, including Microsoft Power Platform (PowerApps, Power Automate, Power BI).
Ability to multitask and adapt to changing environments.
A positive attitude and a strong desire to learn.
Experience in maintaining and optimizing websites using WordPress and SEO best practices is an advantage.
Interest or experience in the healthcare sector is an advantage.
