At Amazon, we are working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to join us. We are looking for a dynamic, customer-obsessed and innovative quality leader to join our Amazon Private Brands team.
Our Private Brands offer customers great value with high quality products at great price. We are looking for a Senior Supplier Quality Manager with excellent judgement, strong operating skills, direct experience with consumer product expectations and manufacturing strategies to support our rapidly growing and evolving business and drive for invention and process improvement. The role also requires interacting with global business teams, supply chains, and WW Product Safety & Compliance to balance current and future business needs while protecting both the customer experience and brands.
Key Responsibilities
- Ensure products continuously comply with Amazon’s quality, performance, reliability, as well as industry safety and regulatory requirements worldwide
- Applying SME level knowledge of quality strategies and processes by engagement with contract manufacturers and original design manufacturer
- Manage and coach strategic suppliers to improve quality management systems, manufacturing processes and customer satisfaction
- Drive scalable business solution and develop best-in-class processes and systems, and drive continual improvement across different business models
- Communicate technical, quality, and process requirements to non-technical stakeholders
- Design and operate scalable training programs via webinars or onsite for both internal and external stakeholder; improve self-service tools and systems to reduce manual operations
- Manage 3rd Party service providers to perform factory audits and processes inspections
Basic qualifications
- Knowledge of product/ manufacturing quality management as well as product development in diverse industries
- Bachelor’s degree required with a scientific or engineering focus
- Minimum 7 years of experience with import/export consumer product quality program management
- Working knowledge of lean six sigma and process improvement methodologies
- Excellent written and verbal communication skills
- Ability to work with technical and non-technical business owners to get things done
- Must be able to think creatively and possess strong analytical and problem solving skills
- Ability to thrive in a high energy environment where tactical and strategic activities are driven in parallel
- Able to travel (including international) often
Preferred qualifications
- Highly innovative, flexible and self-directed. Track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
- Process oriented, with high attention to detail and proven ability to manage multiple, competing priorities simultaneously
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
- Solid experience on hardware quality control from product design quality, process quality and customer quality optimization
