Duties and Responsibilities
- Oversee and manage approximately 7-10 outlets for its operational and manpower planning
- Assist Operations Director to establish and develop operating policies, systems, processes to accommodate and support the rapid growth of the organization
- Monitor and responsible for sales performance of respective outlets
- Attend monthly meetings to solve various operation issues for growth sustainability
- Review the Standard Operating Procedure (SOP) regularly to streamline the processes for better efficiency
- Conduct Outlet Examination and Training regularly for staff development and/or promotion
- Involve in investigation of issues relating to customer complain (Service and Product Quality)
- Review the performance of Store Managers and outlet employees and provide corrective action for improvement
- Responsible for monitoring the performance of outlet expenses and inventory control
- Retain and motivate subordinates especially high performer to help them achieve and excel in the required quality and productivity set
- Attend external customer meetings (Coffee Tasting, POS Machine Training) to perform duties that aid business development
- Perform related duties/tasks as required
Requirements
- Preferably at least Diploma, Advanced Diploma, Bachelor’s degree in Food & Beverage Management or in equivalent field
- At least 2-3 years relevant experience in similar industry
- Candidate with equivalent combination of education and experience will be considered
- A good team player with positive attitude. Must be independent, resourceful and organized
- Ability to lead, motivate and develop staff
- Ability to build a team environment and use participatory decision-making
