Position:
Operation Executive, Full Time
Job Role:
As an Operation Executive, you will be in-charge of the day-to-day operations of running our e-commerce stores. You will oversee the daily fulfillment and manpower needs at the office and warehouse to ensure smooth operation. You will be leading the Operation Assistants and managing a small team. You will be in-charge of both online and offline operations. You are someone who is customer-oriented, hence skilful in optimizing the operation processes to improve both company efficiency and customer experience. Candidate should have at least 1 year experience in managing e-commerce stores or experience in leadership role.
Key Job Responsibilities:
(including but not limited to)
· Lead the Operation Assistant Team to ensure smooth execution of daily operational activities related to order fulfilment, inventory management, logistics, admin and customer support. Oversee the assistants to achieve target platforms metrics and maintain good platform gradings of our online stores （eg. Preferred Status, On-time Delivery Rate, Chat Response Rate, etc）
· Manage after-sales operations and engage with customers to reduce the number of exchange, return, or refund cases. Lead the settling of platform disputes pertaining to after-sales and return logistics
· Manage the online operations of our stores on various platforms. Keep in step with ever-changing platform policies. Liaise closely with platform managers to adapt quickly to opportunities or threat. Proactively learn about updated platform policies by attending their online webinars, courses, offline sellers meet, etc.
· Improve customer support operations. Optimize chat response content and frequency to facilitate purchases and good reviews. Manage the scheduling of manpower for customer support during weekdays after work hours, weekends, and big days to achieve round-the-clock customer support
Requirements:
- At least 1 year experience managing e-commerce platforms OR,
- At least 1 year experience in leadership role
- Candidate must possess good communication skills and be customer oriented
- Independent and flexible in taking on new task
- Able to commit 1 year or more, ladies preferred
- Diploma and above
Company Perks:
- Performance Bonus
- Work Life Balance (no overtime required)
- Young & Vibrant Team
- Fun Product Category
- Opportunity To Learn How To Grow & Run A Business
About Us:
Bunnyshop is a Kids Wearables Tech company. Our bestselling products – Angel Watch and Buddy Watch – is the Number #1 Kids Smart Watch brand in Singapore. We are looking for driven and committed candidates to join our growing team.
How To Apply:
Send your application to [email protected] and Whatsapp to 91169853
