Position Summary
We are seeking dedicated and detail-oriented individuals who are not afraid to learn new things and execute to a high standard efficiently. If you're seeking a role that is both challenging and fulfilling, rather than mundane, and want to be part of a collaborative, committed, and autonomous team, we would love to hear from you!
This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business as well as our expanding marketplace.
Job Responsibilities
E-commerce
- Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
- E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
- Product Listing Management: Coordinate with part-timers and interns to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
- Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.
Administrative
- Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
- Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
- Daily Housekeeping Duties
- Inventory Management: Engage in stock-take and tagging of the new product
- Other Ad-hoc Duties as Assigned
Job Requirements
- Some E-commerce experience in Shopify, Shopee, TikTok shop etc.
- High initiative and positive attitude, able to work independently and as a team.
- Simple computer knowledge (Instagram, MS Office and Excel) is required
- Crystals knowledge not necessary but will be beneficial
- Number of work days 5 - 5.5 days
Benefits
- Gym and pool use
- Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
- Annual retreat
At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!
We look forward to hearing from you!
Any further enquiries do email us at [email protected]
