JOB DESCRIPTION FOR SENIOR CONSULTANT / ASSOCIATE DIRECTOR
A Senior Consultant/Associate Director at H/Advisors Klareco plays an important role in the management and development of the business and team, in addition to providing senior level consultancy to clients.
Day-to-day responsibilities:
You will hold the lead role in large and complex accounts, managing a team on a portfolio of clients across different industries, developing new business proposals and participating in pitches, as well as being responsible for the performance of your home practice.
You will be integral to the development and management of your clients’ overall communications strategies, giving confident and timely strategic consultation as well as advice for issues and crises. You will oversee the performance of campaigns and be responsible for generating results that achieve your clients’ objectives.
Team management capabilities:
The leadership qualities you possess will mean that you are able to drive and motivate the account team to achieve these results as well as develop their own skillsets. Your role will involve managing colleagues in the account teams, mentoring their development and being a source of constructive feedback, ideas and experience.
New business and pitching;
You will play a crucial role in the agency’s future growth through your contribution to new business, helping to identify prospective opportunities, representing the agency in new business meetings, and managing the development and delivery of pitches.
Duties and Responsibilities:
Business Leadership
- An ambassador for the business
- Plays an important role in leading teams to achieve company goals
- Mentors and facilitates team members to foster excellence in client work and enhance staff development
- Plays a role in attracting and retaining high calibre talent
- Leads internal and marketing initiatives
- Takes a keen interest in the business a whole and fosters team spirit
- Offers inputs outside their own accounts and encourages team cooperation
- Works with colleagues across the Group to enhance Group cooperation
- A strong commercial sense and a driver of efficiency and profitability
- Contributes to the operational aspects of running the business by managing the profitability of a portfolio of accounts
Strategic Counsel/Planning
- A trusted advisor to clients
- Key architect of strategic direction of accounts
- A steady hand in providing strategic counsel and planning
- Able to handle complex issues for clients
Client Relationships
- Well established client relationships at a senior level and starting to build C-level relationships
- Utilises client relationships to lead business retention and business generation
- Confident in dealing even with difficult client relationship issues
- Able to deputise for more senior team members where necessary
Client Servicing
- The driving force on client servicing teams and the main “go-to” contact person on client accounts, including complex and regional work
- A role model for delivering exceptional client service
- Leads client meetings and delivers confident and robust counsel
- Ensures quality of delivery in client work
- Responsive approach to client communication
- Manages client and account team timelines and ensures deadlines are met
- Manages client conflict, expectations and demands
Account and Team Management
- Effective management and motivation of account teams
- The confidence and ability to lead accounts and a source of constructive feedback, ideas and experience
- Supervises, mentors and facilitates junior team members in client work
- Day-to-day responsibility for managing work streams on client accounts
- Strong commercial awareness of the profitability of accounts
- Proven ability to take direction and turn it into successful implementation
Media and Stakeholder Relations
- Strong understanding of relevant stakeholder/media/analyst contacts
- Leverages on a broad network of stakeholder/media/analyst contacts, including at a senior level, to achieve exceptional results
- A track record of confidently handling even challenging stakeholders/difficult reporters confidently
Content
- Provides vision and supervision in the creation of high-quality content
- Provides a clear lead in the planning and creation of high-quality content for clients
- Displays creativity and flair in content development
- Supervises junior team members and develops their excellence in content creation
- Strong attention to detail in written work
New Business
- Leads new business development initiatives
- Plays a leading role in business development and lead generation by effectively leveraging on a broad network of stakeholder contacts
- Gives vision and direction in the development and completion of proposals
- Plays an active role in contract negotiations
- Keen interest and active involvement in identifying and converting new business opportunities
- Main coordinator and facilitator (or “pen-holder”) in the development and completion of proposals
- Plays an active, and sometimes leading role in new business pitches and presentations
Skills, Experience and Behaviors
- Typically, 6 + years of experience in communications or a related industry or area
- A champion for Klareco who lives out the Klareco values in work and the workplace
- A strong leader who takes responsibility and leads by example
- A motivator who can inspire and manage team members to achieve results for clients
- A positive outlook, problem solver and solution-finder
- Able to adapt quickly and embrace change
- Entrepreneurial in spirit, self-motivated and creative
- Bold in counsel and brave in decision making
- Takes responsibility and ownership for delivering results
- Embraces diversity of background, ideas and experience
- A guardian of quality and a strong commitment to ensuring excellence
- The skills and confidence to develop and maintain professional relationships
- Able to think and plan strategically
- A growing aptitude for understanding and tackling complex issues
- Creative and innovative in approach
- Effective at influencing and persuading to achieve results
- A strong team player who recognises the importance of collective responsibility in a team
- Able to multi-task and effectively prioritise individual and team workloads
- Candidates with lesser experience will be considered for the Senior Consultant role
