- Conduct basic installation of technical solutions following predefined procedures and tasks in everyday activities
- Escalate technical issues to more senior level technical specialist and supports more senior level technical specialists in complex deployments
- Perform troubleshooting, parts replacement, system upgrades and deployments
- Establish and build positive customer relationships and assure complete customer satisfaction at the assigned accounts by adherence to the following: prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
- Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the events.
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