As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.
Key responsibilities
- Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
- Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
- Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
- Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
- Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *
