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Jobs in Singapore   »   Jobs in Singapore   »   Finance / Banking / Insurance Job   »   Bank Branch Officer
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Bank Branch Officer

Itconnectus Pte. Ltd.

Itconnectus Pte. Ltd. company logo

Job Description:

- Attend to walk-in customers

- Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction 

- Prospect and introduce customers to the Bank’s products and services 

- Educate and migrate customers towards our digital platform

- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

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