About us
Formerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and cooperation.
At SCC we believe that:
· Utilizing our individual strengths as neighbours makes anything possible.
· We have the potential to develop into a network of people who support one another.
· In times of need, we help others by giving back to them, and we receive in return.
· This community can serve as a setting for self-help, encouragement, and mutual support.
Our Approach
Adopting an all-encompassing strategy, we utilize the community to stimulate reciprocal assistance via social ties and inclusivity, with the objective of enabling low-income and susceptible households and realizing the complete potential of the upcoming generation for revolutionary transformation.
What are we looking out for?
As an I.T Support Executive, the ideal candidate shall assist in Management and team operations providing administrative support, including basic IT support for current and new drives and initiatives.
The ideal candidate shall support and work closely with the Administration Manager to ensure the smooth operations of the organisation and in general administration.
About the role of IT Support Executive
· We are built on strong values and ethics and are seeking like-minded candidates to join the team where tech meets heart, and every troubleshooting session is a step towards helping those in need. Reporting to: Admin & Operations Manager and Deputy Director and support following aspects of scope:
Technical Support / Maintenance and Monitoring / User Support and Training / System Administration / Project Support / Problem-Solving and Troubleshooting / Collaboration and Coordination
Responsibilities:
· Day-to-day IT helpdesk support, hardware setups, etc. Server Administration and Network / Firewall / VPN / Synology maintenance.
· Manage and configure POS and ERP system settings. Support and manage store opening projects across multiple regions.
· Liaise with HQ IT for all group initiatives, protocols and systems implementation.
· Provide and troubleshoot comprehensive level 1 and/or level 2 helpdesk support for internal team.
· Facilitate and set-up AVS/video conferencing before for general meetings.
· Keeps critical services such as desktop operating systems, security patches, email/Office365 tools, and shared storage running at peak performance and working to prevent downtime.
· Upkeep and ensure that IT hardware/software are running smoothly in working order and up to date.
· Manage software licenses, ensuring that it is up-to-date and timely renewals & streamline and maintain IT-related contracts with clear SLAs.
· Ensure and safeguard proper management of data through migration/backup missions.
· Collaborate on projects, adding inputs and contributing to the success of implementation.
· Ensure that IT-related policies are current, and organised, concurrently be updated on new developments in IT sector.
· Any other ad-hoc duties as assigned by Admin & Operations Manager.
Requirements:
· Degree/Diploma in Computer Science, Computer, Information Technology, Electronics Engineering, or equivalent or related studies with 3 to 5 years working experience or more. Minimally at least 2 years of IT experience. (Fresh Graduates are welcome to apply.)
· Good experience in Windows, Networking and Firewall administration, maintenance and technical support. Experience with hardware and system network, including conferencing applications and Audio/Video equipment, and proficiency with Microsoft 365 & Windows applications.
· Experience in configuring and troubleshooting network connectivity issues and good communications with all levels of team and problem-solving skills.
· Ability to articulate complex technical concepts in simple language.
· Team player and be independent in executing work-related jobs. Occasional travelling might be required.
· Demonstrated written communication skills to create useful support logs/reports. Good analytical and problem-solving skills to troubleshoot and diagnose issues.
· Strong in project and time management skills to provide updates and fixes within a promised time frame. Ability to work independently with a proactive skills, strong ability to multitask.
· Customer service and collaboration skills to interact professionally and positively with internal and external stakeholders.
· Will be an added advantage to possess Tech Certifications (CompTIA A+, MS365 Admin).
We provide:
- Career development opportunities
- Flexible working hours
- AWS / Bonuses
- Health insurance
- Wellness programmes and many more…
Interested candidates are invited to send their resumes with current and expected salary information.
Only shortlisted candidates will be notified. We thank all applicants for their interest.
Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection use, and/or disclosure of personal data by SCCFSC to carry out its nature of business in compliance with the relevant provisions of the Personal Data Protection Act 2012 © 2024 South Central Community Family Service Centre Privacy Policy.
