Job Summary:
In this role, you will play a crucial part in supporting the day-to-day operations and ensuring smooth administrative workflows within our creative environment. Your primary responsibilities will include handling customer’s inquiries, arranging logistics for daily orders and events, managing schedules, and maintaining a welcoming atmosphere for clients.
Key Responsibilities:
- Provide excellent customer service by addressing customer needs promptly and professionally via phone, email or in-person visits.
- Arrange for floral order deliveries, ensuring accuracy and timely delivery in the most cost effective way. Coordinate logistics for events set up and tear down as needed.
- Maintain and update schedules for events and clients’ appointments, to ensure there is enough manpower to support demands.
- Perform general administrative tasks such as filing, data entry, and maintaining records. Assist in inventory management and ordering of office and pantry supplies.
- Work with florists to assist clients in selecting floral arrangements and recommend appropriate options based on their preferences.
- Procure props and non-floral materials to support florists’ operation.
Please note that this job description is not exhaustive and the job duties may vary from time to time based on business needs.
Key attributes:
- Minimum qualification of 5 GCE 'O' Level credits (including English) or Higher Nitec and above
- Previous experience in retail sales or customer service preferred.
- Strong interpersonal skills and the ability to build rapport with customers.
- Excellent communication skills, both verbal and written.
- Comfortable using standard office software and technology to facilitate administrative tasks
- Attention to detail and the ability to multitask in a fast-paced environment.
- Exemplify a professional demeanor in all interactions, maintaining confidentiality and discretion as needed.
- Flexibility to work weekends, and public holidays as needed.
Benefits:
- Partial transportation claim for OT shifts
- Employee’s discount on floral products and merchandise
- Positive work environment with fun-loving colleagues
- Career advancement opportunity with outstanding work performance
