Roles and Responsibilities
- Proactively monitor all incidents in ITSM portal.
- Timely escalation of incidents to Level II support to meet SLA.
- Monitor system performance/alerts and escalate to Level II support.
- Review of automated reports and escalation of issues to POCs.
- Perform job monitoring and escalations.
- Respond to phone calls and user emails/requests/queries.
- Perform system alerts suppression.
- Able to perform adhoc task based on operational/project requirement.
- Able to work on 12hr shift pattern.
Skills and Requirements
- Experience in Monitoring Network Operations Center (NOC)
- Hands on experience in Windows 10, Microsoft Office, SCCM Client, SolarWinds Monitoring tool.
- Strong Experience handling Incident Response (Tracking and reporting)
- Experienced in SIEM Management and Troubleshooting.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform you that only shortlisted candidates will be contacted.
EA License No. 01C4394
EA Personnel Reg.No. R24122571 (Rita D/O Sitaram)
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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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