MAIN DUTIES AND RESPONSIBILITIES:
· Day-to-day monitoring, troubleshooting and resolving issues arises from Jira and Windchill users
· Ensuring Jira and Windchill are up-to-dates by conducting regular maintenance tasks, monitoring system performance and applying upgrades(if applicable)
· Reviewing and approving requests from users
· Submit weekly/monthly progress reports
· Provide training and support for Jira and Windchill users
· Maintaining and update procedures/WIs related to Jira and Windchill applications
· Responsible for maintaining Jira & Windchill in accordance with MSPL’s standards and best practices
MAIN JOB SPECIFICATIONS / REQUIREMENTS
· Diploma / Degree in any Science / Engineering discipline.
· Min 3 years of experience in a Jira & Windchill Administrator role or similar
· Proficient in Microsoft Office skills, i.e, Excel, Words and Powerpoint.
· Independent and initiative to develop and drive continuous improvement programs.
· Strong problem-solving and communication skills.
· Monitor system performance and capacity, and take proactive measures to prevent or resolve issues
· Perform regular backups of Jira & Windchill datas
