Role and Responsibilities:
- Manage a team of System Operation/Maintenance Support based in various locations.
- Consolidate and allocate service requests related to system defect, system enhancements and configuration changes to the operation Business support, operation IT support or maintenance IT support.
- Advise and guide existing and new team members on SAP Treasury.
- Monitor and track support team performance.
- Summarize cases and communicate to IT management team based in Japan as well as business stakeholders based in Singapore.
- Escalate and track system defect with service providers and SAP.
- Review and approve internal documentation.
Requirements:
- Min. 10 years’ experience in SAP Treasury and Risk Management (TRM) and In House Cash (IHC), preferably SAP S4 HANA.
- Solid SAP foundations with SAP FICO experience.
- Prior experience in handling support and application management support for a vendor or an in-house system integrator.
- Team leadership skills, ability to promote a sharing and learning culture across members.
- Ability to summarize large amount of information and communicate effectively to various internal stakeholders.
- Ability to correctly understand business requirements and recommend optimal solutions.
- Problem solving oriented and able to articulate various solutions with pros and cons.
- Ability to work under tight timelines.
