On a typical project you will:
• Understand goals, business requirements and constraints, market opportunities and user needs to help define opportunity areas and experience requirements
• Plan, conduct, and synthesise research, testing and piloting activities with service users, providers, and SMEs
• Map existing and to-be experiences, across both front and back office and actors involved, through journey maps, blueprints, and ecosystem maps
• Create digital product and convergent experience concepts together with the team that push the bar for quality in a given field/industry
• Support the definition of new product/service value proposition and implementation roadmaps
• Create narratives that help tell the story of the work in an impactful way
• Design wireframes, screens, and prototypes to illustrate product behaviour along defined used cases
• Document product/service requirements and guidelines for following stages of implementation
We want you to have:
• 5+ years of professional experience in experience design with industry experience in CPR, FS or Public Sector (although you might have had a different job title, like “UX designer”, “Strategic designer” or “product designer”)
• Strong domain knowledge in Marketing, Martech, AI, Machine Learning, Data-driven, Product Management, Digital Experiences, Agile
• Highly developed design skills, demonstrated in your portfolio of recent work
• Confident presentation and storytelling abilities
• Experience collaborating in multifunctional teams as the experience design lead
• Proficiency with contemporary design and prototyping tools and methods, e.g., Adobe Creative Suite, PPT, Keynote, Figma
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