Responsibilities:
• Escalation point for Tier III support issues that are escalated from Tier I and II
• Provide Infrastructure services in all areas needed: LAN, WAN, cloud environments, network security and network monitoring, configuration, and troubleshooting.
• Collaborate with business and the engineering team to successfully implement secure LAN/WAN, wireless, and Data Center network solutions.
• LAN and Data Center Fabric routing and switching design, configuration, and deployment in small to very large environments.
• WAN routing design, configuration, and deployment in small to very large environments
• Provide network engineering consulting services, including assessment, design, and implementation of secure network products/solutions.
• Apply vendor best practices to client environments under your management.
• Assist the design, development, implementation and ongoing management of client infrastructure and systems.
• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization.
• Interface with third party vendors
• Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships.
• Campus LAN/WAN routing and switching solutions (Cisco is a must, Nexus strongly preferred)
• Load balancing/Acceleration solutions (Citrix) a plus
• Network Access Control, including Cisco Identity Services Engine (ISE) implementation design, configuration, and deployment is a plus.
• RF design & Wireless LAN Surveys
• RF Troubleshooting and tuning.
• Cisco WLAN (WLCs, Prime)
• Provide after-hours coverage as part of an on-call rotation schedule and for client upgrades.
• Maintain, develop, and grow client documentation.
• Assist with monthly reports, and recommendations for Managed Services Clients
• Stay current with industry and technology news, trends, and best practices.
QUALIFICATIONS
• Bachelor's degree in a technical discipline, or equivalent work in an IT related field.
• 10+ years IT experience including 4+ years of networking experience, including configuring, analyzing & troubleshooting enterprise networks with preference in CCNP-level (Cisco Certified Network Profession) working knowledge.
• Excellent troubleshooting and analytical skills
• Ability to prioritize and manage time effectively.
• Passionate about and dedicated to the client experience.
• Excellent written and verbal communication skills
• Demonstrate outstanding attention to detail and strong documentation skills
• Capable to identifies significant problems and opportunities through analysis of problems and understanding of stakeholder needs.
• Ideal candidate will be teamwork-oriented, passionate about technology and possess an excellent work ethic and communication skills.
