Key Responsibilities:
- Participate in rotational maintenance standby duty to provide 24x7 support, as pre-assigned by the team lead (Level 2).
- Ensure that Service Level Agreements (SLA) are met for every fault case.
- Escalate issues promptly when a fault case exceeds the knowledge or capabilities of Level 1 support.
- Handle daily call assignments during office hours when not on standby.
- Perform weekend or after-hours duties, even when not on standby, if required.
- Conduct preventive maintenance tasks, including but not limited to hardware inventory management.
- Manage cases from initiation to resolution, ensuring proper and timely updates to incident tickets.
- Obtain certifications required to support key customers effectively.
- Undertake new assignments as directed by the Operations Manager or TSM.
Required Skills:
- Basic knowledge of Cisco and Alcatel switches, routers, and wireless networks.
- Basic network troubleshooting skills at both Layer 2 and Layer 3.
- Foundational understanding of network security principles.
- Basic server administration knowledge.
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
