Job Summary :
The successful incumbent will be responsible for providing general technical support and administrative assistance for the organization's internal systems and infrastructure. The candidate will ensure the smooth operation, security, and efficiency of the company's software, hardware, and network resources. the role will involve troubleshooting technical issues, implementing system upgrades, maintaining user accounts. Additionally, there will collaboration with other IT professionals and departments to support technology-related projects and initiatives such as automation and simplication of tasks for end users.
Job Responsibility:
- Perform routine system maintenance tasks, such as updating software, applying patches, and ensuring security protocols are up to date.
- Assist in troubleshooting hardware and software problems, diagnosing and resolving issues as they arise.
- Provide technical support to end-users by responding to help desk tickets, emails, or phone calls related to system issues.
- Assist users with basic technical inquiries, such as password resets, access permissions, and software installations.
- Assist in implementing and testing data backup procedures to ensure data integrity and availability in case of system failures.
- Participate in disaster recovery planning and execution as needed.
- Help enforce security best practices by implementing access controls, firewalls, and other security measures.
- Assist in monitoring systems for potential security breaches and vulnerabilities.
- Assist in the development and implementation of IT compliance frameworks and policies.
- Conduct regular compliance audits to ensure adherence to regulatory standards and internal policies.
- Perform User Access Reviews to evaluate and validate user access rights and permissions.
- Collaborate with cross-functional teams to identify and address compliance issues in IT processes and systems.
- Stay updated on industry regulations and standards related to IT security and compliance.
- Assist in the preparation and response to external audits and assessments.
- Contribute to the development and maintenance of documentation related to IT compliance processes and controls.
