About us
Omni HR is a VC-backed SaaS startup in Singapore.
We free HR teams from administrative cycles by automating the entire end-to-end employee lifecycle – from recruitment and onboarding to employee engagement and payroll – allowing them to redirect their time to strategic work that drives business growth.
Founded in 2021 and backed by world’s leading HR tech investors, Omni is powering Asia’s fastest growing companies to reach their full potential with our fully customizable HR tools.
What we are looking for
We are looking for a Customer Success Lead who will facilitate our key accounts relationship. You will work closely with our clients, Founder, and the Sales & Marketing team in managing a growing book of business and driving product adoption, renewals, and expansion.
To succeed in this role you will need to be a self-starter, think in solutions and not problems, be a team player, and have a “can do” attitude.
This role will be challenging, but extremely rewarding. Our team is invested in helping customers succeed by delivering world-class support, challenging the status quo, and building the best solutions for their business needs.
Responsibilities
- Act as the primary point of contact for customers and own on-going engagement and success for all assigned accounts
- Conduct onboarding sessions for new customers with structured guidance and implementation support
- Manage new client onboarding and solution implementation
- Organize and conduct periodic customer success review meetings with individual accounts to review engagement, learn feedback, uncover future needs and strategically position up/cross-sell opportunities through service renewals
- Identify opportunities for process improvement and documentation in the Implementation workflow and other internal processes
- Contribute to the company's product development and improvement processes
Qualifications
- 3+ years of experience in a sales or customer service-oriented role. Prior experience in account management in B2B context and/or startup experience is a plus
- Strong client-service mentality and collaborative work style.
- Exceptional interpersonal, written and oral communication skills. Being able to listen and ask insightful questions.
- Strong analytical mindset and attention to details
- Ability to multitask effectively and adapt quickly to a fast-paced start-up environment
- Proficient in Microsoft Excel
- Understanding of software development and product development cycles is a plus
- Prior experience with HR software is a plus
