The main purpose of the role:
To be responsible for the patching and vulnerability management of all Infra environments across data centers
Key accountabilities and duties:
- To perform patching using the Tools (Bigfix, SCCM, Netbot) or any other tool the customer may have with SOP based approach.
- Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance & effectiveness.
- To participate in daily checks on Tools (Bigfix, SCCM, Netbot) and log any issues not already logged by monitoring and alerting.
- To escalate all major patching and vulnerability issues to L2/L3 teams where appropriate.
- To raise appropriate changes for patch implementation and adhere to internal Change Control and ITIL standards.
- To ensure all communications on patch schedule, change planning & approval are done with Apps/Business Owners.
- Able to work Shifts that can be part of a 24*7 operating model
- To carry out any other task associated with the role as reasonably requested.
Knowledge, skills, and experience:
Basic Knowledge of Patch Management, Vulnerability Management, and Reporting.
Some level of experience and understanding of IT Systems, Infrastructure & Security, and Patch Management tools.
Shift work required including weekends and work as part of a team.
As a member of the extended Global IT patching team, working closely with peers to provide a cohesive and collaborative end-to-end patching function.
Excellent customer focus and ability to build rapport.
Highly motivated, and driven by the achievement of agreed objectives. Ability to organize and execute team objectives and plans.
Ability to work with more focus, and discipline to ensure there are no human errors.
Qualifications:
Degree in Computer Science, Education, Technical, Engineering, Information Technology, Information Systems, Administration, Business, Science, Technology
Any technical certification IT Infrastructure landscape (Windows/Linux/VMWare/Networks/Database/OCP, etc)
Interested candidates, please send over your resume to [email protected]
