About Us:
At Delcie's Desserts & Cakes, we are more than just a bakery—we are pioneers in crafting guilt-free, health-conscious desserts that cater to various dietary needs. As the first vegan and allergy-friendly bakery in Singapore, our mission is to bring joy to everyone, regardless of their dietary restrictions. We're looking for a passionate and driven individual to join our team and help us take our customer outreach to the next level.
Position Overview:
As a Customer & Digital Outreach Coordinator, you will be the primary point of contact for our customers, ensuring they have a delightful experience from inquiry to purchase. You will manage our communication channels, create engaging content, and help us expand our reach both locally and internationally.
Key Responsibilities:
- Manage and respond to customer inquiries via WhatsApp and email with prompt and professional communication.
- Plan and activate new customer engagement channels to enhance our outreach.
- Oversee all our existing online sales channels, including our website, and ensure they are optimized for customer satisfaction.
- Write compelling email marketing campaigns (EDMs) that resonate with our audience and drive engagement.
- Generate and nurture leads through targeted outreach strategies.
- Identify and develop new international channels to expand our global footprint.
Requirements:
- Proven experience in customer service, digital outreach, or a related field.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and the ability to manage multiple tasks effectively.
- Experience with email marketing platforms and e-commerce management is a plus.
- Passionate about healthy living, food, and customer experience.
- A proactive, can-do attitude and a knack for problem-solving.
Why Join Us?
- Training will be provided.
- Work from home opportunities with minimum once a week requirement to work in office.
- 5.5 days work week.
- Be part of a pioneering team in the health-conscious dessert industry.
- Opportunity to make a real impact on the lives of customers with dietary restrictions.
- Collaborative and supportive work environment.
How to Apply:
If you're passionate about building relationships and creating new programs, and you want to be part of a team that’s making a difference to build a healthier nation for our future generations, we’d love to hear from you!
