Summary
At Apple, we work every day to create products that enrich people’s lives. Our Advertising Platforms group makes it possible for people around the world to easily access informative and imaginative content on their devices while helping publishers and developers promote and monetize their work.
Our technology and services power advertising in Apple News and Search Ads in App Store. Our platforms are highly-performant, deployed at scale, and setting new standards for enabling effective advertising while protecting user privacy.
Launched in 2016, Search Ads is an easy, efficient and fast-growing platform for app discovery. With over 65% of all app downloads resulting directly from a search in the App Store, Search Ads is quickly becoming the app promotion platform of choice for iOS developers.
We are looking for an inquisitive, motivated Technical Sales Specialist to support our growing Search Ads business, in the Customer Success group. In this role, you will support our customers and the internal sales group with attribution and campaign management API integrations, globally. You will be accountable for solving, debugging and triaging customer related issues. You will also mentor internal teams on attribution best practices. You work directly with partners and developers to evangelize and support our features and technology around the API offerings.
Minimum Qualifications
5+ years of experience, ideally in the digital advertising industry, in a customer success, service and/or program management role
Preferred Qualifications
- Experience with in-person client interactions, specifically performance marketers and partners (e.g., agencies, mobile measurement)
- Solid grasp of digital advertising landscape and critical metrics for web / mobile / apps. Familiarity with search engine marketing (SEM), app-install marketing, and/or channel partners preferred
- Advanced technical skills: experience with XCode, Objective C, Swift, Java, SQL, scripting languages
- Excellent communications, project management, and interpersonal skills
- Strong personal code of ethics, integrity, diversity and trust
Description
- Mentor internal teams on troubleshooting, debugging, and triaging customer related issues.
- Work directly with Apple Search Ads customers and partners to advise on XCode framework and REST API integrations.
- Liaise with Product team on driving customer requests and act as local technical expert to spread the new features and technology.
- Work closely with Partnership Group and Sales teams to be a phenomenal partner with key developers.
- Serve as a vocal advocate for our partners throughout the organization. Initiate communications to address the issues among the various teams.
- Assist with online developer document assets.
- Tackle Integration issues with the external tracking tools.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
