The Opportunity
- Adecco is partnering our client, one of the world's largest tech organizations
- We are looking for a CLIENT ACCOUNT SERVICE EXECUTIVE
- The role will start out as a contract
- Candidates who are immediately available/ able to start work within short notice will be preferred
The Talent
- 5+ years of experience in online operations, customer success, account / partner management or project management
- Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
- Ability to work effectively and cross-functionally with all levels of management, both internally and externally
- Good understanding of the Internet or Gaming industry
- Advanced skill in MS Excel and PowerPoint for data reporting purposes
- Fluent in English communication and Korean (to deal with counterparts in the region)
Job Description
- Work cross functionally to triage operational issues and help drive resolutions for gaming developers.
- Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
- Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
- Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team
- Being the subject matter expert within the platform partnership team on developer platform policies
- Proactively identify opportunities to improve partner experience on company's platform compliance through the creation of scaled messaging and education materials
Next Step
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
- All shortlisted candidates will be contacted
Liu XinYang
EA Licence Number: 91C2918
Personnel Registration Number: R1988872
