The primary role of the Associate / Application Support Engineer is to handle the collection, storage, analysis, manipulation and rectification of complex geographical information which capture the company core business.
Responsibilites :
- Provide application support for GIS and GIS-related applications e.g., GE Small World, Hexagon G/Technology, Manhole Booking Systems (MBS), Plant Route Plan (PRP), Notification for Commencement of Earthworks (NCE), etc, including data rectification, data synchronization, and incident resolution.
- Monitor and respond to all system alerts and provide daily technical support in terms of troubleshooting, diagnosing, and resolving issues.
- Perform incident investigation and resolution, root cause analysis, and problem resolution, ensuring high availability of applications users.
- Perform any administrative tasks associated with GIS and GIS-related applications, such as user account management, log reviews, etc.
- Monitor incident and problem tickets and provide appropriate resolutions on a timely basis.
- Support all internal and external audits for GIS and GIS-related applications.
- Adhere to standard IT service delivery processes in accordance with IT policies and procedures.
- Document and update application configuration and architecture diagrams.
- Work with internal and external parties on technical solutions and solution implementations.
- Manage mini projects / Change Requests and ensure successful implementation by performing regular progress/performance monitoring.
- Ensure that all requirements are captured and work with vendor on the User Acceptance Tests specifications.
- Attend to any other reasonable duties as assigned by the GIS Manager and IT Director
Requirements :
- Diploma in Information Technology, Computer Engineering or equivalent
- Proficient in Microsoft tools like Word, Excel, PowerPoint.
- Knowledge / Hands-on experience with GIS applications (e.g., GE Smallworld, Hexagon G/Technology, ESRI) and Web Technologies, including Magik, Java, and .Net programming languages would be advantageous.
- Good command of written and spoken English.
- Excellent interpersonal, communication and analytical skills.
- Pro-active, meticulous, resourceful and strong team player.
- Able to work independently under tight schedules.
- Work well with all functional levels in the organization.
Interested applicants are requested to write in with detailed resume indicating current and expected salary and availability.
We regret only shortlisted candidate will be notified.
