The client is a world leading semiconductor company. It is awarded as Top Best Working Place in Singapore.
Position: Customer Service Operations Admin (6 months Contract)
Venue: Woodlands
Working Hour: Monday to Friday, 8am to 530pm
Job Description:
- Provide day to day management of customers’ accounts to ensure that a professional and interactive relationship is developed and maintained.
- Ensure proactive steps are taken to optimize sales plans, maintain target inventory and meet other metric goals.
- Proactively monitor and analyze sales forecast to identify gaps between supply and demand.
- Maintain Contract pricing and direct quotes where applicable.
- Collaborate closely with internal partners for operational efficiency.
- Be the focal point for customer related issues /escalations.
- Identify and strive for continuous improvement including the establishment of global best practices for customer support.
- Remain knowledgeable about all organizations products and services to support sales efforts.
[Requirement]
- Preferably experience in Customer Service Operations.
- Familiar with Excel and SAP, ERP/CRM system.
- Strong communication and interpersonal skills.
- Adaptability to change in a highly dynamic/challenging work environment.
