Responsibilities
- Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
- End to end case management by collaborating with other departmental units to ensure efficient, timely resolution and closure of public inquiries.
- Meeting service level requirements for customer interactions and adhering to the writing guidelines and standards.
Requirements
- Good writing skills. Proficient in English language (written and spoken).
- Possess customer service experience
- Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.
Additional Information
- Contract period: 1 year
- Location: Geylang Bahru
- Working hours: Mon - Thu (830am - 6pm) & Fri (830am - 530pm)
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
https://go.persolkelly.com/job/apply/7745
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)
