Responsibilties:
System Administration
- Install, configure, and maintain computer operating systems and services, including Windows, Linux, and macOS
- Monitor system performance, troubleshoot issues, and ensure network, system, and endpoint security
User Helpdesk Support
- Provide end-users remote and onsite technical support, addressing hardware, software, and network issues
- Respond promptly to helpdesk tickets, emails, and phone calls, and resolve or escalate issues effectively as necessary
Knowledge Sharing
- Document and track technical support issues and resolutions in the ticketing system to foster knowledge sharing and enhance future troubleshooting
- Maintain up-to-date network diagrams and technical documentation
Project Work
- Set up and configure next-generation firewall, managed switches, enterprise wireless, SIEM, and endpoint security
- Deploy cloud servers with an open-source virtualisation
- Configure Microsoft 365 environments, including user provisioning, licensing, and other essential services
- Configure and manage Microsoft 365 services, including Exchange, SharePoint, OneDrive, and other services
- Implement and maintain Microsoft 365 security measures and policies, including Entra ID, Intune, Purview, Cloud Defender, MFA, and Conditional Access
Security Management
- Comply with all policies and procedures published under Information Security Management System category
- Fulfil the requirements of Information Security Management System standards
Others
- Any other ad-hoc duties as required by the company from time to time
The Ideal Candidate:
- Diploma or Degree in Information Technology or a related field
- Strong communication and teamwork abilities
- Ability to work independently and under pressure
- Strong work ethic and commitment to quality
- Ability to learn new things quickly
By submitting your resume to us, you agree that we may process your personal information in accordance with our Data Protection Policy. This includes collecting, storing, and using your personal data for the purpose of evaluating your qualifications and suitability for employment opportunities within our company. You understand that providing inaccurate or incomplete information may affect the evaluation of your application. If you have any concerns regarding the processing of your personal data, please refer to our Data Protection Policy or contact our Data Protection Officer.
https://www.entrustnetwork.com/privacy-policy/
