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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT service desk (IAM)
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IT service desk (IAM)

Michael Page International Pte Ltd

Michael Page International Pte Ltd company logo
  • Be a part of a high-performing and professional team
  • Good working culture

About Our Client

Our esteemed client is having a global presence, premium brand in the wealth management domain, with a focus on servicing and advising elite private clients.

Job Description

  • Manage day-to-day IT system access operation request fulfilments and incidents within set SLAs
  • Undertake access-related clean-up ad-hoc projects
  • Liaise and engage business stakeholders as part of the service level management function
  • Ensure high quality and reliable support of daily processing needs with scalability and cost optimization
  • Collaborate with key stakeholders to support delivery on projects/key initiatives of the organisation
  • Close collaboration with internal partners, external providers and relevant departments on system and workflow improvements
  • Work with the relevant teams in fulfilment of regulatory requirements
  • Support internal and external related audits with the responsibility to negotiate, align, remediate and close items timely and effectively

The Successful Applicant

  • Bachelor's Degree
  • Atleast 7 years of relevant work experience
  • Knowledge of basic Identity and Access Management (IAM) concepts and operations (e.g., Joiner, Mover Leaver (JML), Recertification, Role-based Access Controls (RBAC), Segregation of Duties)
  • Operator knowledge of identity and access solutions/toolsets (e.g., Active Directory, IDM) and banking applications/systems
  • Documentation, records retention and management of audit artefacts experience
  • Data Analysis, Insights and Reporting using MS Excel and Pivots
  • Meeting SLAs, balancing BAU responsibilities with project commitments within a fast-paced environment and deadlines

What's on Offer

  • Be a part of a high-performing and professional team
  • Good working culture

Contact

Shilpalekha Bhadoria (Lic No: R1876178 / EA no: 18S9099)

Quote job ref

JN-082024-6515208

Phone number

+65 6541 9959

Michael Page International Pte Ltd | Registration No. 199804751N

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