Job Scope
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
- Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
- Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
- Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance straight-through processing.
- Support multiple geographies (when required) and client accounts across South and Southeast Asia.
- Coach and mentor junior team members.
Job Qualifications
- Degree in Banking, Finance, Business, or equivalent.
- 5 - 10 years of relevant product/financial experience in banking or client service.
- Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
- Excellent interpersonal skills and a positive attitude.
- Excellent analytical skills and detail-oriented.
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423
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