Job Scope:
- Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
- Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
- Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
- Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
- Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
- Support multiple geographies (when required) and client accounts across Southeast Asia.
- Coach and mentor junior team members.
Job Qualifications:
- Degree in Banking, Finance, Business, or equivalent.
- 5 - 10 years of relevant product/financial experience in banking or client service.
- Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
- Excellent interpersonal skills and a positive attitude.
- Excellent analytical skills and detail-oriented.
Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.
Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374
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