Winner of E50 Awards 2021 & 2022
One of Singapore’s Fastest-Growing Companies 2022
Job Description
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly, handle and resolve customer inquiries, complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information
- Process orders and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Manage administration
- Support, communicate and coordinate with Sales team and internal departments
Requirements
- Min GCE ‘N’ or ‘O’ Level or equivalent
- Bilingual in English and Mandarin to interact with Mandarin speaking customers
- Experience in sales support / customer service would be an added advantage
- Knowledge of customer service principles and practices
- Customer Service Oriented
- Dedicated team player with ability to work under pressure and deliver results
- A meticulous and responsible employee
- Able to work independently with minimum supervision
- Knowledge of relevant computer applications
- Able to work independently
Staff Benefits
- Competitive remuneration packages
- Staff discount purchase on medical items & devices
- 14 days annual leave
- 5 days work week unless stated
- Outpatient Medical coverage
- Dental coverage
- Group hospitalization & surgical insurance coverage
- Long service awards
- Many more…
Only shortlisted candidate will be contacted
