Why Join Us?
- Centrally located office
- Friendly and dynamic working environment culture
- Established and fast-growing sports group for good future career progression
Who we are
- SPORTRADAR is on a mission to use AI to transform human capability and business opportunity.
- First to market, we brought Netflix and Spotify to iGaming, and are looking for innovative people to keep us on the forefront of the industry!
- Our journey began in online gaming, where we leverage the extraordinarily rich data flows and our deep vertical knowledge of that space to transform entertainment and loyalty. We create products and interfaces that are more dynamic and exciting because they are deeply personalized.
What we do:
- SPORTRADAR creates deeply integrated and powerful corporate AI solutions, enabling B2C operators to utilize the power of machine learning for their customers and operations.
- We are building a wide range of Machine Learning algorithms; domain-specific Recommendation engines, human behaviour predictive models, vision-based object and action detection modules, and Natural Language Processing models.
- Receive/store/transform hundreds of Gigabytes/tens of millions rows of data per day.
- Process hundreds of API requests per second from customers and respond back with low latency.
Key Responsibilities
- Sales & pre-sales support for new customers: work closely with sales, new customers and internal SportRadar/Sportradar teams to achieve a high-quality technical project delivery.
- Support operators in running and optimizing their UX & services using the Sportradar/SportRadar AI, constantly innovating new use cases. Their success is yours.
- Account Management for SportRadar customers, overall responsibility for your customers and the services they use. Be your customers’ champion internally.
- Establish operational excellence for your customers through operational support for running SportRadar products for the customer, identification and execution of opportunity areas that create efficiency and remove obstacles. Leading role in monitoring the services, technical problem troubleshooting & solving issues, as well as new requests.
- Test, and help develop scalable monitoring and testing, for your customers’ services.
- Provide excellent customer service through active listening on every interaction, apply consultative methodologies and solve integration pain points within agreed SLAs.
- Manage multiple customers in parallel timelines and collaborate in a global and remote environment across continents and time zones.
- Resolve business or operational queries from the customer.
- Identify new business opportunities addressing customer needs/issues, and involve relevant sales and product team to consult/develop a solution.
- Other duties as assigned
Key Requirements
- Experience in customer-facing roles like Sales Engineering, Pre-sales Specialist, Account Management or Solution Architect. Experience in product, operational or data roles in Sportsbetting a plus
- Experience in Product Management for AI or BI, including product knowledge of Business Intelligence and AI tools and technologies
- KPI-driven with proven ability to analyze and understand data, incl usage of the required tools. Knowledge of querying languages like SQL a plus. Willingness to learn new tools & processes.
- Internally-driven, entrepreneurial and taking ownership with strong communication skills, with strong time management and organizational skills
- Drive to pro-actively build & monitor relationships with customers and the SportRadar services they use. Constantly optimize performance, finding where things break down, willingness to bridge and help solve issues hands-on with other contributors.
- Creative thinker and experienced at understanding client’s potential pain points
- Passionate about technology, customer service and helping others.
- Bachelor degree or higher in BA or Information Systems a plus
- Good knowledge of sportsbook suppliers and platforms a plus
- Good level of English in both spoken and written form, other languages are a plus.
- Experience of working in large scale and agile sales & operational teams
- Willing to travel occasionally for client meetings, both domestically and internationally
