We are looking for Part-Time Junior Admin Assistant for daily operation department to manage client / a pool of floater and cleaner queries, schedule and feedbacks …. etc .
Need to manage and monitor equipment, cleaning solutions and cleaning standard.
Working Hours: 9am-6pm in office
Working Days: PART TIME [2 weekdays and saturday]
-Need to respond to messenger till staff schedule end. Sunday reply customer and our staff from home
Responsibilities:
- Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, Chat / SMS, emails, walk-ins)
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Maintaining a positive, empathetic, analysis and professional attitude toward clients at all times
- Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support
- To arrange workers jobs schedule and monitor cleaning standards.
- To act as a central point for the customer on a particular enquiries and take a pro-active approach to customer liaison.
- To create and maintain good working relationships
- Collect mails and documents assist in any ad hoc duties assigned
- Other Job Assign
Requirements:
- Minimum 1 year experience in customer service, scheduling
- Minimum 'N' level holder Customer-oriented with good interpersonal and communication skills
- Must be a fast learner and able to multi task
- Ability to work under pressure to tight deadlines
- Ability to work under owns initiative
- Good organizational and time management skills
- Ability to think strategically
- Pleasant and friendly personality Strong problem solving capabilities
- Computer literacy
