Working hours: Monday – Thursday: 8.30am – 6pm, Friday: 8.30am – 5.30pm
Work location: Clarke Quay/ Revenue house
Work duration: Till 31 December 2024 (Renewable)
- Perform service recoveries for all escalations and negative feedback.
- Ensuring all potential/actual complains are acted upon within stipulate timeline.
- Handle mailbox survey submissions, feedbacks, and requests from survey respondents within stipulated turnaround time.
- Ensure consistent and detail cases notes updated in system after each liaison with respondents.
- Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
- Ensure prompt follow-up for survey cases under pending status.
- Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
- To swiftly inform on any potential complains arising from survey respondents and ensuring department in charge is aware.
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394
