Thriving the CONVERGINT Way
Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.
Discovering the role
The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.
Main Responsibilities:
- Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
- Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
Quotation & Configuration Check
- Ensure all the system configuration and quotes are accurate for SEA region.
- Provide technical training for SEA sales team and technical team.
- Provide after sales technical support (project/CS) if any PM/engineer needs help.
- Provide T&C support for SEA projects.
On site client training
- Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
- Prepare customer training materials and deliver professional customer training.
- Attend internal training, improve skills.
Requirements
- Min 3 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
- Basic IT knowledge in security hardware, network and database.
- Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
- Candidates with technical presales background will be an advantage.
- Good communication and coordination skills.
- Client service oriented and quick learner.
