Salt is hiring a 'Content & Policy Specialist- Thai Speaking' for a 11 month contract in Singapore.
The detailed JD is as follows:
Responsibilities -
· Serve as an expert to interpret and enforce terms of service. (including but not limited to Community Standards, Advertiser & Commerce Policies and Product specific guidelines)
· Investigate and resolve emerging risks that are reported such as requests for account support and potentially abusive content including graphic images, videos and writings, offensive or derogatory language, and other objectionable material across organic, ads and commerce.
· Gather, analyse and utilize data from escalations and content/ad reviews to develop improvements for the overall escalation process, policies, products, and generate operational insights for the supported community
· Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders including but not limited to Public Policy, Core Policy, Legal, Sales, Product and Engineering
· Adapt to changing requirements and prioritize escalation requests effectively
· Liaise closely with vendor teams to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions.
· Work as part of a 24/7 global team, including the potential for on-call shifts during weekends/after-hours when needed.
· Mandatory Thai language requirement and deep understanding of cultural, language nuances and minority communities, to capture signals and insights to enforce and solve complex risk and operational issues within the region.
Minimum Qualifications -
· 4+ years of experience in Trust & Safety or Online Operations for a tech company, consulting, operations or similar roles
· Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
· Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
· Ability to make judgments under tight deadlines and competing priorities
· Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making
Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on [email protected] for more details. (CEI No: R1223390 | License No: 07C3147)
