Job Summary
The role serves to ensure that priority markets have the required level of focus from People Capability and that the global agenda of People Capability is translated into the priority market with consistency and standards. The role will belong to the Creative & Delivery Discipline and be considered a L&D practitioner.
The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should work through local networks to ensure that the priority market meets its regulative and audit needs, yet can create space to engage with practitioners of the Discipline to apply new ideas, emerging capabilities and tools to improve how they communicate the global agenda to local needs.
The role holder should additionally be able to:
· Provide thought -leadership and has experience leading complex projects on Data & Digital, Digital Transformation, Generative AI, Skills-based learning design etc
· Manage ambiguity with competing local and global work priorities, focussing on how the global learning agenda can be maximised and leveraged for local requirements.
· Work as one greater team delivering a common goal, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realize their creative potential.
· Continuously build mastery of craftsmanship by understanding and exploring new contemporary, interesting stories, visual and graphical techniques to bring into creative learning design and delivery
Key Responsibilities
Organisational context
Standard Chartered (SC) Bank has a bold ambition to be the number one Learning function in financial services: “having world-class Learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”.
To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around tribes, disciplines and squads. In this model:
• Multi-disciplinary “Squads’’ deliver work to achieve the function’s priorities
• “Priorities” are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called “Hives’’.
• All squad members are “Discipline’’ practitioners and are dynamically allocated to squads through disciplines:
o Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks
o They provide a stable community for practitioners to belong to (as people move across squads)
o They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.
Key stakeholders
• Hub Leads
• Squad Leads
• Country Lead
• Product Owners
• Business / Function Leaders
• External vendors and strategic partners
• Industry bodies / Educational agencies
• Government and Regulatory agencies
• Country Head of HR
• HRBPs and COEs
• Industry bodies / Educational agencies
• Thought leaders and luminaries
Other Responsibilities
• Coordinates and delivers ‘satisfactory’ or above country audits/ regulatory reviews, when applicable.
• Contribution to squad’s velocity / productivity in terms of backlog items and deliverables.
• Improved learner experience for learning solutions delivered by squad (e.g. eNPS, Saba ratings, diSCover usage)
• Country diSCover user participation rates.
Skills and Experience
Programme Management
· Consult with stakeholders to propose and deliver global, regional, local strategic learning interventions for upskilling and reskilling in line with the Bank’s strategic intent, by leveraging on Global PC offerings.
· Formulate marketing plan to drive upskilling and re-skilling initiatives.
· Oversee Learning Governance scope of work. Establish close partnership with Risk and Compliance to conduct gap analysis for learning related regulations and policies.
· Support programme deployment, including virtual /classroom management, managing attendance, and communications with learners. Include facilitating in-market global, regional, or local learning programmes.
· Manage learning enquiries, follow-up on learner’s request relating to internal and external programmes, provide timely responses, coordinate and administer in-house programme certification process, government funding application, audit support, when required.
· Perform other duties as needed to support successful programme implementation.
Processes
· Manages local regulatory learning requirements in country and ensures appropriate readiness for audit and compliance reviews.
· Ensure compliant and adherence of Group and Country processes, matrices, frameworks, policies and procedures. Including regulatory and / or statutory requirement as per local markets’ government agencies and authorities.
· Provide resolutions, guidance to country HR, PC team / colleagues relating to governance, risk and compliance matters.
People Talent
· Experience leading a team and drive collaboration to deliver on team goals.
· Consult, advice and lead stakeholder engagements for in-demand skills area.
· Lead and deliver on global squad work. Uses strong stake-holder management skills to navigate high-stake conversations.
· Strong and proactive project management skills, with experiences in leading multiple complex projects
· Actively keeps up to date with the latest human centred, business relevant and commercially viable creative learning design and delivery solutions.
· Participates and also provides support to solve problems of other squads that require specific expertise from the Creative and Delivery Discipline.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Displays exemplary conduct and live by the Group’s Values and Code of Conduct.
• Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Leads the team to achieve the outcomes set out in the Bank’s Conduct Principles.
• Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.
• Be the point of contact and main representative for engagements with government body/ agencies/ statutory boards, on issues relating to People Capability.
Our Ideal Candidate
· 8+ years in Learning and Development, Facilitation, Curriculum Design
· Professional Certificate relating to Learning / Instructional design
· Strong graphic and visual design and story-telling skills
· Strong knowledge of GenAI, Data, Digital and Analytics
Role Specific Technical Competencies
· Manage Conduct
· Manage Risk
· Manage People
· Agile project management
· Design prototyping and experimentation
· Data literacy
· Horizon scanning
· People Capability expertise, knowledge and experience in Creative and Delivery
· Knowledge and experience in emerging learning solutions incorporating including on-demand platform delivered learning, social, experiential and virtual / interactive learning
· HR / Talent Data analytics & measurement /business intelligence capability
· Learning design and development fundamentals
· Business acumen
· Collaboration
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
· Flexible working options based around home and office locations, with flexible working patterns.
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
